Our Services

A seamless combination of business, strategy, design, engineering and data.

Digital
roadmap
definition

Identify all the digital initiatives to be implemented through a mix of business, technology, and product design in line with the business goals/objectives.

Operational
process
transformation

Transformation through process digitization, worker enablement followed by performance management.

Innovation,
product build &
implementation

Idea evaluation and deep analysis of solutions followed by agile development and testing.

Disruption
and knowledge
transfer

Idea evaluation and deep analysis of solutions followed by agile development and testing.

Our methodology

Holistic design
approach

Designing an engaging customer experience is necessary but insufficient to deliver impact. Many of the improvements require changes in the requirements, processes, operations data, and systems. Having mapped and validated the current state and established goals for the future, a future state map is designed.

An end-to-end representation of all actors, activities, support systems, and tools is mapped out. The result: a holistic view of the way the future organization will deliver the services.
We start by defining a delightful end to end customer journeys and then figure out the implications on the other elements.

Our Capabilities

We offer a range of individual services that we can combine to create the correct fit for your project.

  • Strategy
  • Design thinking
  • Benchmarking
  • Service design
  • UI / UX
  • Development
  • Data science
  • Data visualization
  • Training
  • Support
  • Primary Research
  • Secondary Research
  • Qualitative Research
  • Quantitative Research
  • Landscape + Trend Analysis
  • Competitive Analysis
  • Stakeholder Analysis
  • User Analysis
  • Brand Audit
  • Storytelling
  • Market Opportunity
  • Future State Concepts
  • ROI Analysis
  • Value Proposition
  • Business Case Development
  • Prioritization + Roadmap
  • Prototype + User Testing
  • Business Implications

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Work with us

We enjoy working with companies of all sizes, across all industries. We’re just as comfortable solving huge systemic challenges as we are delivering tactical product design projects. If you’d like to create meaningful, lasting relationships with your customers through human-centered design, we’d love to show you what we can do!
Fouad Fattal

Director of Business
fouad.fattal@squadx.ae

Ahmad Alsultan

Director of Experience Design
ahmad.alsultan@squadx.ae